Avoiding Assumptions

[Barry]

During a project last year, I assumed a client wanted a fast solution because they mentioned a deadline. Later I learned accuracy mattered much more than speed to them. What is the best way to test assumptions early and make sure your service fits each client's actual expectations?

[Joxsen]

I learned this the hard way on a project where a client mentioned a tight deadline, so I focused on speed. Halfway through, they explained that accuracy mattered more and they were willing to wait for a careful result. Now I ask clients to rank their priorities speed, cost, precision, or flexibility and repeat my understanding before starting. This useful resource, investment planning , also highlights the value of clearer expectations. A short kickoff checklist can prevent major misunderstandings.

[Barry]

I can relate to this one. I once rushed a project because the deadline sounded like the main concern, only to learn later that the client cared much more about getting every detail right. Since then, I ask them to rank speed, cost, accuracy, and flexibility before we begin. I also found this investment planning resource a useful reminder that clear expectations matter. A quick kickoff checklist really can save a lot of confusion.