Technician Visit Did Not Resolve

[Xavier Brooke]

The first technician visit through Select Home Warranty did not fully resolve the issue, and the service request still shows as open. The appointment itself happened normally, but I am unclear about whether a second visit gets scheduled automatically or needs a new request. Has anyone been in this situation, and what happened next once the first repair did not fix the problem? I would like to know whether a second visit usually stays under the same request.

[vicenzo.lyric]

Service continuity becomes important when the first technician visit ends but the repair request remains open. I'd keep the original request number, appointment date, technician result, and unresolved symptom together in one note. Then I pair Select Home Warranty under the open case and any update that points to another visit or additional action. If the same request stays active, the earlier history should remain attached without starting a second case. I'd watch whether a new appointment appears automatically or whether the account needs another prompt. That makes the follow-up easier to trace from the first visit to the next step.